FAQ Our most frequently asked questions and answers

Absolutely. We want to make it right. Your happiness is our #1 priority! Notify us within 24 hours of your service and we are happy to return to your home and correct any issues. Or in certain cases, we can offer a full refund. 

No. We hire trustworthy professionals so you can rest assured that everything will be taken care of during our cleaning. All of our cleaners are trained to lock doors upon leaving. Note: If a client decides to leave a door unlocked, or place a key under the doormat for our cleaners to gain entry, Not Your Own Cleaning will not be held liable for damages or theft.

Yes. We love animals. However for the safety of your pets, we require that pets are secured in a room or crate during our cleaning service. This avoids your pet’s exposure to any chemicals, prevents accidental escape outside, and also keeps our cleaners safe.

At time of booking your credit card is placed on file using our secure booking service. A hold is placed on your card 24 hours prior to service. You will not be charged until service is complete. We do not share any of your information and our cleaning team does not have access to it.

Yes, all the cleaners we work with are thoroughly vetted. We take safety and security very seriously. The cleaners are also carefully trained to meet our highest standards.

Never. We do not share any information outside of Not Your Own Cleaning. And only internally for purposes of executing our services. We also never sell email addresses if you sign up for our newsletters.

No not at all. We arrive fully equipped to clean with top-quality products and equipment.

Yes of course. We understand some may desire specific cleaning products and are happy to use any preferred products that you provide for us. Please notify us of this preference at the time of booking.

Of course, we welcome anything that provides a better cleaning experience for you. Please contact us and we will add your instructions to your next work order. We will also keep this information on file for all future cleanings.

No. This is simply our way of ensuring that you have a great experience during your home cleaning. It is used when hiring service providers and is limited to a specific project or time period. It is not a contract or subscription for service.

Your booking is very important to us but we also understand that circumstance may arise. We ask for 24 hours notice to reschedule or cancel.

our service areas

East Downtown (EADO)
The Heights
Memorial City/Memorial Village
River Oaks
Museum District

Note: If you are not sure whether you are in our service area, just give us a call or text 713-340-9566.